Support

1. Where do I give feedback or get help with a problem?

   Click the Support link on SpadeClub.com to let us know your thoughts anytime. Email support is offered M-F 9:00am - 9:00pm PT and Sat & Sun 9:00am- 6:00pm PT. Account Validation support is only offered M-F 9:00 AM - 5:00 PM PST. In the alternative, you may also send an email to support@spadeclub.com.

2. What happens to my account when I cancel my Premium membership?

   If at any time you need to cancel your Premium membership, rest assured that all of your badges, blogs, profile information and other game data is not deleted. When you call our support line, we simply mark your account to not be billed again. You will be able to play out your current paid for Premium period. When your account reverts to a basic membership, you will only be able to access those features available to basic players. If at any time you choose to upgrade to an Premium membership once more, all of your previous data will be instantly available to you. This includes any points, tokens or play money that you may have had.

3. Why has Support not responded to my e-mail?

   SpadeClub Support will respond to all e-mails in a timely manner. Live E-Mail SpadeClub Support is offered Monday - Friday 9:00 a.m. - 9:00 p.m. PST and Saturday and Sunday 9:00 a.m. - 6:00 p.m. During these times a SpadeClub Support representative will respond in most cases within 1 hour. If an e-mail is sent after hours, a response will be provided the next day as soon as possible.
   
   
   
   All Account Validation e-mails and e-mails specifically to cashier@spadeclub.com are handled on a case by case basis. Submission of documents and requests specifically in regards to account & identity validation can take slightly longer. We have a very thorough account validation document review process that takes time. We appreciate your patience in this regard.
   
   
   
   If you have e-mailed support@spadeclub.com and have not received a response within a reasonable amount of time, the problem could be related to your specific e-mail provider's filtering system. First, check your junk mail folder and make sure SpadeClub emails aren't mistakenly filtered. SpadeClub.com has recently experienced difficulties completing e-mails to certain e-mail providers. Please ensure that support@spadeclub.com is listed in your e-mail provider's junk/spam filtering system as a safe sender and is listed in your contact list. There is no reason that you should have to wait days to receive a response to a general question. Our support staff is committed to providing you with the best customer support possible. If you haven't received a response to an e-mail for an extended period (3 days) and are sure the response e-mails are not being sent to your junk/spam folders, you may try providing your phone number. A customer support manager may be able to call certain users in emergency scenarios.

Other FAQ Categories

• Flash Beta - Known Issues
• General Information
• Game Play Features
• Play Money, Points and Tokens
• Events
• Club Rewards
• Cashing Out Your Winnings
• Support

VIEW ALL FAQS

Thank you for your support!!