SpadeClub is powered by Card Player: www.cardplayer.com
 
 
 
 
 
 


General Information

  1. How do I join SpadeClub?

  2. What is Exclusive Membership?

  3. What can I win?

  4. Who is eligible to play?

  5. I am an international citizen. Can I still play and win money?

  6. What if I change my address or my name?

  7. How many Free Trials can I have?

  8. Am I allowed to share my account with other people?

  9. Can I purchase a SpadeClub membership for someone else?

  10. Can I change my ScreenName?

  11. What type of shuffling program or algorithm does SpadeClub use? How do I know the cards are 100% random?

 


Download Basics

  1. I've downloaded the software. Now how do I play?

  2. Why Do I Need to Download the Software?

  3. Why Can't I See the Whole Table?

  4. Is SpadeClub available for the Macintosh?

  5. What are the system requirements?

 


Game Play Features

  1. How do I adjust my seat at the poker table?

  2. How do you turn Sounds on/off?

  3. I have uploaded my avatar. Can I change it? Can I have more than one?

  4. How do I upload an avatar?

  5. What is Express Fold?

  6. What is Auto-Muck?

  7. Why can't I resize my table?

  8. How do I know when it's my turn to act?

  9. What do the parenthesis ( ) around someone's screen name mean?

  10. How do I reach 100% completion on my profile?

  11. Who can earn badges?

  12. When are badges updated?

  13. What tournaments award badges?

  14. Why is it telling me that since i'm "Sitting Out" I will be removed from the tournament in "X" number of hands?

 


Play Money, Points and Tokens

  1. What are points?

  2. What are Tokens?

  3. What is Play Money?

  4. I lost all my play money. Can I request more?

  5. I just earned points in a sit-and-go or tournament but do not see them in my account. Why not?

 


Events

  1. What are Tournaments?

  2. What is a Sit & Go?

  3. What is a Qualifier?

  4. What is a Daily?

  5. What is a Weekly?

  6. What is a Monthly?

  7. I logged in late for the tournament but see that I am already out of the game. How did this happen?

  8. How do I register for an upcoming WPT Boot Camp Giveaway?

 


Club Rewards

  1. How do I take advantage of a Club Rewards Partner Offer?

  2. Who do I contact if I need more information on a Club Rewards Partner Offer?

  3. Will you be more Club Rewards Partner Offers in the future?

 


Cashing Out Your SpadeClub Winnings

  1. Now that I've won, and have money in my account, how do I collect?

  2. I have "Additional Winnings" when I cash out. What does this mean?

  3. Why does my bank account show a temporary hold from SpadeClub?

  4. What are my payment choices when cashing out?

 


Support

  1. How do I cancel my Exclusive membership?

  2. What happens to my account when I cancel my Exclusive membership?

  3. I forgot my password. How do I get it back?

  4. Where do I give feedback or get help with a problem?

  5. Why are all of my badges not displayed at the table?

  6. Why do I keep disconnecting/ freezing?

  7. Why has Support not responded to my e-mail?

  8. Why can't I watch an active tournament table?

 


Thank you for your support!!